Terms & Conditions

Privacy Policy

We understand that users of this website may have concerns about their privacy. Lupp
Organic Products is committed to protecting your privacy. We adhere to the Australian Privacy Commission's National Privacy Principles. In addition, we will continue to review and improve privacy practices to ensure the safety and protection of any information you may provide us with.

Any personal information that we collect is submitted voluntarily by users. All information submitted to us is retained by Lupp Organic Products and will not be disclosed to third parties.

We have taken every reasonable step to ensure that your information is secure, accurate and up to date. You have the right to review any information you submitted, and make changes if necessary. Please contact us to arrange this.

Lupp Organic Products values your privacy and is committed to safeguarding your personal information. Lupp Organic Products will not sell or share your details to any third party.


All prices listed on the website include GST. We hope this makes it easier for you to calculate the total cost of your goods. We do require receipt of payment prior to shipment of orders.

Delivery Times

We aim to ship your order out within 48 hours of receiving notification of payment. Please be mindful that from November to December, this time may increase due to the volume of orders. We will notify you via email if there are any expected delays.

Express Post:

  • 2-3 days to anywhere in Australia.
  • Express Post is trackable online at www.auspost.com.au.
  • Important: If your order has not been delivered within the times shown above, please contact your local postal services using the postal reference number provided in your shipping status.
  • Contact Australia Post Customer Care Centre at 13 11 18.
  • Important: Please include your order number on ALL correspondence to ensure prompt service.

Payment Options

We accept either Visa or MasterCard through PayPal.

How to place an Order

We offer the following ordering options for your convenience.

Out of Stock Items

Whilst we strive to keep all items in stock at all times, we do occasionally run out of some items. We will not process your order until we have been in contact with you via email and asked what you would like to do. As extra postal costs would be incurred if we made two shipments, we will always contact you via email to ask you how you would like us to proceed. You can delete the item or wait for it to come into stock. We apologise in advance for any inconvenience that this may cause you.

Quality of Our Products

We take every care to ensure what we sell is of a high quality. We make every effort to place a full and accurate description and/or graphic on the website, but if you feel there is a problem, please contact us immediately when you receive your order or within 2 working days.

Return Policy

Any problems with items you receive must be reported to us within 2 days of receipt. Items must be returned in the original condition in which they were received.

If there is any defect in the product on receipt then it may be returned to us for a refund at that time.
Please contact our orders department at info@lupphair.com before returning anything so we can inform you where to send and how to arrange the refund.

Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order.


All material and content on this site is the exclusive property of Lupp Organic Products (unless otherwise credited) and is protected by Australian and International copyright and other intellectual property laws.

The copyrighted material and content within this site may not be reproduced by any individual or entity, in whole or in part in any form whatsoever without the prior express written consent of Lupp Organic Products. Any other use, including the reproduction, modification, downloading, transferring or creation of derivative works, distribution, transmission, republication, or display of the copyrighted material and content on this site is strictly prohibited and will be fully prosecuted to the fullest extent of the law.

Postal Address

Lupp Organic Products
PO Box 8067, Baulkham Hills NSW 2153


If you wish to have us contact you by email, please allow our address through your Spam Filter: info@lupphair.com

Visit Us

Salon: 197 Hamilton Road, Fairfield West NSW 2165

  • Trading Hours: Wednesday - 9:00am to 5:30pm
  • Thursday - 9:00am to 5:30pm
  • Friday - 9:00am to 5:30pm
  • Saturday - 8:00am to 4:00pm

Contact Us